Grand Prairie Ford Reviews

Show reviews that mention
car dealership business internet ford experience gold warranty own finance money warranty
Filter review

Ripping off Broncos

Dealership is adding extraordinary mark ups to buyers who reserved a Bronco over a year ago....sleaze ball move.
View full review
ID
#2710350 Review #2710350 is a subjective opinion of poster.
Location
Reno, Nevada
New Reviewer

2200.00 for nothing

Worst experience I've had in the 35 years I've been in the car business. Brought the truck in for what appeared to be a lifter problem and was told the timing chain was stretched and the guides were worn. Believable.... Told me that they had two diff techs diagnose with a combined experience of almost 50 yrs. They replaced them(1500.00) but it didn't fix the problem. Fine, Brandon(service mgr) comped that ticket but couldn't provide the old parts they replaced. Hmmmm.. Went back in the service bay and talked to tech along with Brandon about what is causing the tapping. It was definitely a mechanical sound. I asked about possibility of a lifter not good causing not enough oil to be pumped up to the rocker and thus tapping would occur everytime it would come around on the cam. Took the head off to check and see if valves were okay ,and they were, but noticed scoring on the cylinder wall that you could feel with your fingernail. At that point, Brandon told us that it just needed a new eng. Asked if they had done a compression check on cylinder that was scored and was told no. Just need a new eng... If the cylinder was scored enough to cause a tapping, then it would either have lower compression on that cylinder than the rest and would have to be smoking or blow by out the valve cover. He did his best and negotiated the bill down to 2200.00. I got the truck back after three weeks still tapping loudly. Drove the truck three miles before it died at a stop light . The eng was fluctuating 500 to 800 rpm until you applied brake and then sometimes it would die. Took it right back. A week later after not being called, I finally got ahold of someone and was told throttle body was dirty and after cleaning it was ready to go. Picked it up today and it runs good(just the way it ran when I took it in for tapping) but still out 2200.00 to get my truck back. Might be unfair to call all the techs weak, but told them to fire whoever test drove truck after all the crap I'd been through. Emily, the other service mgr was real nice but she got in on the deal late. Again, worst experience I've had ever with a dealership that I was hesitant to go to in the first place, but wanted to get someone who had the correct diagnostic tools and experience to fix my baby...It's no wonder why people are skittish about Dealerships...Don't go there for anything!!!!
View full review
ID
#1305816 Review #1305816 is a subjective opinion of poster.
Location
Grand Prairie, Texas
Service
Grand Prairie Ford Car Repair
Cons
  • Wrong diagnosis
  • Whole experience
  • No call backs
Reason of review
Pricing issue
Loss
$2200
Preferred solution
Let the company propose a solution
New Reviewer

Ford Car Review

Advertised price on internet was not the price at the end of the deal
View full review
ID
#991234 Review #991234 is a subjective opinion of poster.
Product
Ford Car
Reason of review
Pricing issue
New Reviewer

Social security disabilaty

I was a multi site residential property manager making $68,000. I was having sever marital problems, which caused me to have a breakdown. The torture continues from my ex husband. Therefore, the Judge approved my disability because of my condition. She said I could never be able to work at this time. My doctors have not released me to go back to work. I went through a divorce and brutal custody battle and had to pay $5,000 to an attorney. Because of paying that money my house went into forclosure. I had to file bankruptcy to keep my home. My monthly income is $45,000. I hope to return to work in at least a year.
View full review
ID
#821959 Review #821959 is a subjective opinion of poster.
Location
Glenolden, Pennsylvania
Reason of review
Problems with payment

Grand Prairie Ford - Car Review from Madisonville, Tennessee

Never got the Internet price they advertised on Autotrader.com. "We don't have any control over what people put on the Internet.". Do not take your family. Go in alone. After two hours. Leave! My family and I were there eight hours. I have never spent more than two hours buying a car previously. Horrible experience! They just keep adding items. You tell them no. 60 minutes later they come back and still didn't remove what you declined!
View full review
ID
#815471 Review #815471 is a subjective opinion of poster.
Location
Madisonville, Tennessee
Reason of review
Poor customer service
New Reviewer

Liars

My husband makes good money. Like most Americans , we had some credit issues because over a year ago he was laid off from another company. He contacted Grand Prairie ford. Liars. He developed a phone relationship with the internet guru/ Arlan. He assured us after doing a soft run of the credit, get us in the car we wanted for 500 down and 400 a month or less. So Saturday we went out there. We got the run around game for about 25 minutes. They would not tell us the price of any cars and took us into a cubicle like we were in trouble in a principals office. The salesperson finally came back. He said good news bad news. 1500 down and not sure the payment yet!!!! I asked for our licenses back and we left. What a bunch of scammers!! Don't believe the commercials or a word you hear. Stay away.
View full review
1 comment
#1278662

Jan 2017- We went to Grand Prairie Ford who's motto is " Whatever It Takes" to buy a car we found on the Internet. Don't waste your time- sleezy sales manager is a lair and kept jacking the numbers around because he thought we were ***.

ID
#791387 Review #791387 is a subjective opinion of poster.
Location
Fort Worth, Texas
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution
Don't buy anything from Grand Prairie Ford!!! Worked with Anthony Brooks and Tony Terrazas. Terry Terrazas is an absolute POS, unprofessional and needs to be fired on the spot on how he conducts himself during my visit. Do not deal with these idiotic crooks! The piece...
View full review
View full review
1 comment
#1074358

Yeap these people *** They should take Grand Prairie off thier sign

ID
#662580 Review #662580 is a subjective opinion of poster.
Location
Round Rock, Texas
Reason of review
Poor customer service
New Reviewer

Oil Pan Plug Review

Their service center left the oil pan plug unscrewed and sticking half way out took it back two other times and they never could find, another service center had to find it!
View full review
ID
#592072 Review #592072 is a subjective opinion of poster.
Location
Arlington, Texas
Reason of review
Poor customer service

Grand Prairie Ford - Used Car Review from Arlington, Texas

I purchased a used vehicle from Grand Prairie 4/2014. Its been in the shop for different issues at least 6x. We were told that we had the Gold warranty but when we took the car for repairs we were told we have the Silver warranty which basically covers nothing. Also they charge a diagnostic fee for each issue.Do NOT buy a vehicle from Grand Prairie Ford. They are a SCAM. THEY LIE. RIPP OFF. DONT GIVE A RATS *** ABOUT THEIR CUSTOMERS. PLEASE DO NOT DO BUSINESS WITH THEM!!! As you see in other comments we have been taken for
View full review
ID
#590368 Review #590368 is a subjective opinion of poster.
Location
Arlington, Texas
Reason of review
Warranty issue
New Reviewer

Sold a LEMON

PURCHASED A CAR FROM GPF ONE MONTH AGO AND THE SERVICE ENGINE LIGHT WILL NOT STAY OFF. DO THESE GUYS COMPLETE INSPECTIONS ON THESE CARS BEFORE SELLING THEM? ALSO, I PURCHASED A WARRANTY THAT THEY ADVISED ME WOULD COVER ALL REPAIRS AS NEEDED BUT NOT ONE NEEDED PART IS COVERED WHEN I CALLED THE WARRANTY COMPANY. ALSO, THE USED CAR MANAGER TALKED LIKE HE COULD HELP AND THE NEXT DAY HE TELLS ME ITS NOTHING THEY CAN DO...DO NOT BUY FROM HERE...I COULDVE LISTENED TO ALL THE NEGATIVE REVIEWS ONLINE ABOUT THIS PLACE! THANKS GPF FOR MAKING MY FIRST TIME PURCHASING A CAR HORRIBLE...IM NOW THE PROCESS OF TRADING IN THE CAR AND GETTING A QUALITY CAR FROM A QUALITY CAR LOT! I DROVE ALL THE WAY FROM LOUISIANA TO PURCHASE THIS CAR AND I WISH I WOULDVE JUST STAYED IN MY AREA
View full review
ID
#481291 Review #481291 is a subjective opinion of poster.
Location
Grand Prairie, Texas
Loss
$1000
New Reviewer

Drove 200 miles to see a truck that they assured me was there

After numerous emails between Alex Utroska, Shawn Leggett and myself about a truck they'd offered on the internet, we drove 200 miles to (probably) buy it. Alex called when we were 2 hours out and said it was still available. When we got there the young man that met us at the door said he had to get info about our trade in before we could see the truck. When he finally talked us into giving him our keys, he came back and said the truck was sold 5 minutes before. We were IRATE and asked to speak to Shawn. When he met us, he said he knew that the truck had been test driven the evening before but that the people were concerned about it being 2 wheel drive. We said the truck we were interested in wasn't 2 WD. He said that then we wouldn't have wanted it anyway and finally went to get out keys back. While he was gone another salesman came up and asked if we'd been helped. When we told him the story (loudly for all the other customers' benefit) he said are you talking about the 4 WD, Ford F 150, dark gray? When we said yes he told us he'd sold it the night before and that it WAS in fact 4 WD. Shawn lied to us twice and Alex wouldn't return my calls after we'd left. If this is the way they do business I'd like to get them into as much trouble as I can. Would like to personally talk to Keith Sheldon, the owner.
View full review
1 comment
#906202

My husband and I had the same issue. We were originally talking with Ashley until she failed to return phone calls.

We then began dealing with Shawn Leggett. We were coming from Mississippi to purchase a truck. Shawn assured me on Monday that he would hold the truck until we could get there Wednesday. Tuesday morning, I called Shawn and told him we had just picked up the check from our bank (they were not happy that we had our own financing) and would be there first thing Wednesday morning.

About an hour later, I received an EMAIL (didn't even have the respect to call) from Shawn letting me know that the truck had been 'dealer traded' the day before.

Although Shawn told us the truck was gone, Desiree just told my dad they still had the truck!

ID
#431686 Review #431686 is a subjective opinion of poster.
Location
Grand Prairie, Texas
Loss
$150

Referal money

was promised money for a referal and given the run around for three weeks and now they wont return my calls, i even bought a car from them , one bought car ,one referal who bought a car ,LIES is all ive recieved.all i want is someone too call me and tell me what is going on.mr. fields you know your wrong in the way you are doing me, i even overlooked the day i bought a car and you didnt even show up at the end too say thank good luck nothing, the guy that filled my gas tank was the only one that was present.and shawn your no better you lie as much as fields does ,this will not be the only posting i will be placing i will drown the internet with the bad reviews yall deserve.I will contact your boss ,corporate who ever it takes.AS a former union rep i have the the experience too make things happen i know how too make a company bend.
View full review
ID
#406295 Review #406295 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

FALSE ADVERTISING AND RIP OFF

Asked to see New f150 i saw on internet. They braught it up, i drove it , liked it, but! They wanted $2000.00 dollars more than internet price. He said it was due to tint and bedliner. I asked to see one at internet price without extras-He said they always (and I quote) always put tint and bedliner on but do not reflect it on the internet price. I said thats very misleading because thats why I came. THEN offered me $6000.00 dollars on my trade in on Friday (i signed an agreement to accept it)and when the internet salse rep talked me into comming back Saturday they offered $3000.00. I said you need to find the agreement i signed yesterday because your dealership offered twice that amount yesterday. He asked me if i Really thaught it was worth that. I told him what I thaught it was worth didnt matter. I would only accept what they offered yesterday. He said I really cant do better than that so I said We are done! Who DOes That?? Please stay away from this dealership. I promise you will be mislead. Went to Mac Haik Ford in Desoto and drove out my NEW f150 Crew Cab XLT 4hours later with $6000.00 for trade and 1.7% intrest!!
View full review
1 comment
#906208

They told my husband the exact thing about tint and bedliner!!! Then they 'dealer traded' the truck after they assured me it would be there when we got there to pick it up.

Shawn Leggett emailed me a few hours before we were leaving Mississippi to go to Texas to get the truck and told me this.

ID
#406131 Review #406131 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Warranty fraud

I bought a car from Grand Prairie ford about one year ago, when we went into the finance office to finalize the transaction and sign all the paper work we were told that the transaction was being taped both video and audio for both their and our own protection. As we worked our way down through the contract I questioned the finance officer about the warranty I questioned that the $2,390.00 was for the gold warranty he said yes and I read the warranty and all of its detail and he said that that was the gold warranty but what I didn't know was that he didn't check the box that said gold warranty he checked the box that said silver warranty this makes a huge difference the silver warranty is *** and what he did is overwhelm us with all of the signing initialing and all the paperwork hoping that we didn't notice that he had changed the warranty from gold to silver on March 6, 2013 we took the car in for repairs that should have been covered by the gold warranty and only then did we realize that he had made a switch and now they say that the audio video recording is missing, this was fraud plain and simple they did not want us to see the video because it would validate our claim. I am taking this to the Texas Atty. Gen. and the department of motor vehicles dealer enforcement division. Do not do business with this company ever.
View full review
1 comment
#714143

Maybe this is what is happening to me. This place is refusing to deal with my issue on my vehicle.

i bought a brand new mustang and it needs a part replaced but they will not replace it. they refuse to even talk to me about why they wont do it. Im just being given the run around. worst service ive ever experienced.

they will be hearing from my attorney! sorry bastards!

ID
#390986 Review #390986 is a subjective opinion of poster.
Location
Grand Prairie, Texas
Loss
$1000
New Reviewer

GrandPraire Ford

I was looking on the internet for a new car and found one at GrandPraire Ford, I called the dealership to make sure the car it was still instock. And was told that they still have it so we made the drive across town to find a new car so badly beat up from hail damage. I could not beleive that they would have a car like this on a new car lot. The add did not say one thing about hail damage neither did the worthless sale person. So if you have nothing better to do than waste your time and gas go visit this SORRY dealership and get a good laugh on what they have on the lot.
View full review
ID
#343204 Review #343204 is a subjective opinion of poster.
Location
Fort Worth, Texas

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article